FAQ

WHAT IS OZAROO?!

Ozaroo is an online multi-channel shopping company founded from a bedroom in the early days and which has grown to become a leading retailer, winning multiple fast-growth awards, creating employment for local people, while saving people money on today's most-loved brands. Ozaroo offers a world-class shopping experience on the latest and best products at some of the lowest prices available anywhere. Discover Our Story.

WHERE DID THE NAME COME FROM?

Ozaroo started out by specialising solely in international trade with Australia in particular. We wanted something that stood out from the crowd. A name that our customers could easily relate to and remember - with 'Oz' being derived from the abbreviation of Australia, and 'aroo' from Australia's national symbol the kangaroo. Ozaroo earned the trust and loyalty of many Australians and customers from key international markets, so the team decided to stick with the popular and memorable brand name when we expanded into our domestic UK and Irish markets. 

ARE YOUR PRODUCTS AUTHENTIC  AND BRAND NEW?

Yes, we work closely with brands and either buy directly from the brand or their official distributors. All of our products are 100% original, brand new, sealed and retail packaged - just as you buy from a high-street retail store, but much better value.

WHERE ARE YOU LOCATED / WHERE DO YOU DISPATCH FROM?

Our registered office, distribution centre and customer service team are all located in County Antrim, Northern Ireland. All orders are picked, packed and dispatched from our Antrim-based distribution centre.

IS VAT INCLUDED IN THE PRICES SHOWN?

Yes, we are a UK company and UK VAT at 20% is included in all prices shown on our website (if applicable). VAT is deducted on orders shipping to non-EU countries. Our VAT number is GB991128506.

WHERE DO YOU DELIVER TO?

We deliver to every country in the world. Our Delivery page shows available delivery options and prices.

WHAT PAYMENT METHODS DO YOU ACCEPT?

You can pay using ApplePay, PayPal or credit or debit card.

WHAT IS YOUR RETURNS POLICY?

We guarantee your 100% satisfaction. We offer a full money-back guarantee, 30 day returns and 1 year manufacturer's warranty on everything.

HOW CAN I CONTACT OZAROO?

The best way to contact us is via our contact page.