FAQ

What is Ozaroo?!

Ozaroo is an online multi-channel shopping company founded from a bedroom in the early days (10 years ago) which has grown to become a leading retailer, winning multiple fast-growth awards, creating employment for local people, while saving people money on today's most-loved brands. Ozaroo offers a world-class shopping experience on the latest and best products at some of the lowest prices available anywhere. Discover the full history of Ozaroo by reading Our Story.

Where'd the name come from?

Ozaroo started out by specialising solely in international trade with Australia in particular. We wanted something that stood out from the crowd. A name that our customers could easily relate to and remember - with 'Oz' being derived from the abbreviation of Australia, and 'aroo' from Australia's national symbol the kangaroo. Ozaroo earned the trust and loyalty of many Australians and customers from key international markets, so the team decided to stick with the popular and memorable brand name when we expanded into our domestic UK and Irish markets. 

Are your products brand new & authentic?

Yes, we work closely with brands to source all products directly from the brand themselves or their official distributors. All of our products are 100% original, brand new, sealed and retail packaged - just as you buy from a high-street retail store - but much better value!

Where do you dispatch from?

Our registered office, distribution centre and customer service team are all located in County Antrim, Northern Ireland. All orders are picked, packed and dispatched from our Antrim-based distribution centre by our local team of people.

Is VAT included in the prices shown?

Yes, we are a fully registered UK company and UK VAT at 20% is included in all prices shown on our website (if applicable). Our VAT number is GB991128506 and our company registration number is NI601925.

Where do you deliver to?

We deliver to every country in the world. Our Delivery page shows available delivery options and prices. The cost of delivery for orders shipping to outside of the UK & Ireland is based on the order weight and is calculated in the cart and at checkout.

What payments methods are accepted?

You can pay using PayPal, credit or debit card, or Apple Pay.

Do you offer wholesale prices / bulk-buying discounts?

Yes, we offer discounted pricing for wholesale orders. Please contact us with your requirements. 

What is your returns policy?

We guarantee your 100% satisfaction. We offer a full money-back guarantee, 30 day returns and 1 year manufacturer's warranty on everything.

How do I contact Ozaroo?

The best way to contact us is via our contact page.